By Stephen Prager
July 12, 2025
Introduction:
Read more here: https://www.commondreams.org/news/fema ... -floods(Common Dreams) Outrage continues to grow against U.S. Secretary of Homeland Security Kristi Noem over her response to the deadly floods that ravaged Texas last week.
According to a Friday report from The New York Times, more than two-thirds of phone calls to the Federal Emergency Management Agency (FEMA) from flood victims went unanswered after Noem allowed hundreds of contractors to be laid off on July 5, just a day after the nightmare storm.
According to The Times, this dramatically hampered the ability of the agency to respond to calls from survivors in the following days:
On July 5, as floodwaters were starting to recede, FEMA received 3,027 calls from disaster survivors and answered 3,018, or roughly 99.7 percent, the documents show. Contractors with four call center companies answered the vast majority of the calls.
That evening, however, Noem did not renew the contracts with the four companies, and hundreds of contractors were fired, according to the documents and the person briefed on the matter.
The next day, July 6, FEMA received 2,363 calls and answered 846, or roughly 35.8 percent, according to the documents. And on Monday, July 7, the agency fielded 16,419 calls and answered 2,613, or around 15.9 percent, the documents show.
